Shipping and Returns
All orders placed online with Trappers are delivered by The Courier Guy and DawnWing, both trusted names in logistics in South Africa. Currently we only deliver within South African borders.
What is the cost of shipping?
Orders with a value of less than R500 will have a courier charge of R50. Orders over the value of R500 will be shipped free.
How long will it take to receive my order?
Delivery to main cities will take place between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently please call us after placing your order, as we will do everything in our power to assist.
Please note, we fulfil from multiple locations and your order may arrive in more than one package or delivery.
What addresses do you ship to?
We only ship orders to physical addresses ( No postal box ). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.
Can I order online and collect in store?
This is currently not a functional option on the website, but we are happy to facilitate this if you would like to collect in store. Please contact us on 011 462 2919 and we will do our best to assist where possible.
Are you CPA compliant?
Yes, we are 100% CPA compliant.
How do I return a faulty or incorrect product?
If, for any reason, you would like to return your product, please contact us on 011 462 2919, or send an e-mail to firstname.lastname@example.org with your details, and we will arrange to collect the product from you at no expense.
Alternatively, you can bring the product into any of the Trappers stores to arrange a refund or exchange.
Clothing and Shoe Sizing Exchanges
If you find that the shoes you have ordered, or any clothing garment is incorrectly sized, please contact us via email , email@example.com or phone us at 011 462 2919 and we will happily exchange it. We will facilitate the courier collection and delivery of the correctly sized item. We will cover the cost of one exchange per order.
Refund and exchange policy
Should you not be satisfied with your Trappers Online purchase, you may return it to any of our stores or arrange for a collection, for a refund or exchange subject to the following:
- Original proof of purchase must be provided
- Product must be in original condition and packaging
- Refunds will only be given within 30 days of purchase
- Exchanges will be given within 6 months of purchase*
- Trappers will deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.
If you believe your purchase to be faulty, please return it to any Trappers store, where, if still under warranty it will be repaired or replaced as deemed fit by the Store Manager subject to reasonable wear and tear.
on 011 462 2919 or email firstname.lastname@example.org